Moving? - Your Rights and Responsibilities
Prepared by FMCSA and provided to the prospective shipper by the mover
Your primary responsibility is to select a reputable household goods carrier, ensure that you understand all the terms and conditions of the contract, and understand and pursue all the remedies that are available to you in case problemor isues arise. You should talk to your movers if you have further questions or concerns. The mover will also furnish you with additional written information concerning its procedure for handling your questions and/or any complaints. The additional written information will include a phone number you can always call to obtain additional information about your relocation.
The regulations inform motor vehcle carriers engaged in the interstate transportation of household goods (movers) what standards and rules they must follow when offering services to you, the shipper. You, an individual shipper, are not directly subject to those regulationsBt. However, your moving company may be required by the regulations to force you to pay the balance on time. The regulations only apply to your full service mover when the mover transports your household goods by motor vehicle in interstate commerce - meaning, when you are moving from one State to the other. The regulations do not apply when your interstate move takes place within a single commercial area. A commercial area is roughly equivalent to the local metropolitan area of a city or town. For example, a move between Brooklyn, NY, and Hackensack, NJ, would be considered to be within the New York City commercial area and would not be subject to these rules and regulations.
Find additional info on your rights and responsibilities for your move in the FMCSA website.